FAQ

How do I place an order?

Simply choose your desired theme, provide your customization details, upload your photo and complete the purchase. We will personalize your files and deliver the proofs within 24 hours.

How will I receive my files?

All files are delivered digitally via email as high-resolution PDFs. No physical items will be shipped.

How long does it take to receive my order?

First proofs are delivered in 24 hours after the order is placed, provided the party details are completed, and the photo is uploaded as instructed. Final printable PDF files will be delivered soon after you confirm the proofs.

Do you offer revisions on the proofs?

Yes! We offer unlimited revisions on the proofs until you are happy with the result.

Can I print the files at home?

Sure! Our files are designed for easy at-home printing. For best results, we recommend using glossy paper for all decorations and self-adhesive glossy paper for the water and juice labels.

Where else can I print my party decorations?

You can print your files at a local print shop or through online printing services.

Can I edit the files myself?

No, all personalization is done by us to ensure the highest quality. If you need any changes after receiving your files, just let us know!

Do you offer refunds or cancellations?

Since this is a digital product, we do not offer refunds or cancellations. However, if you have any issues, please contact us, and we will be happy to assist you.

Can I request additional customization?

If you need any additional customizations beyond name, age, and photo, please reach out before purchasing to discuss your request.

Do you offer custom themes?

If you have a specific request for a new theme, feel free to contact us!